LISA (Linked Intelligence Scalable Assistant)

AI Recruiting & Workforce Intelligence System for Allied Universal

What Is LISA And How It Helps?

In Allied Universal, the largest company in security, I led the design and user experience of this AI based system that is set to manage a huge amount of data, in a set of Saas products, businesses and many interfaces for over 1 Million daily active Employees around the world in 100+ countries. From resource management to HR systems and recruitment to all the way on the field with security officers. An automated multi-pathway AI system for internal support and Hiring process.

As the Sr. UXUI Designer and Technical Lead on the project, I helped shape:

  • The user behavior analysis
  • Users and persona insights
  • Ideation and strategy
  • The design system
  • The Experience and behavior
  • The Workflows
  • Interaction systems
  • High fidelity UI elements and prototypes
  • Handoff versions for implementation

LISA is the next-generation hiring platform that combines AI-driven recruiting, smart candidate evaluation, conversational assistance, scheduling, and workforce support tools into one unified ecosystem.
Implemented across Allied Universal over the past two years, LISA introduces a new approach to recruiting security professionals through intelligent automation and AI-assisted decision making. The system streamlines hiring operations, improves recruiter efficiency, accelerates candidate discovery, and creates a more intuitive experience for both recruiters and applicants.

The Main Personas Interacting with LISA

Recruiting User Journey Before LISA

How New Flows And User Journeys Got Shaped based on AI

Mock-ups & Designing The Complex Hiring Flow That LISA Is Handling

Challenges & Tradeoffs:  Recruiters don’t trust black-box AI

Creating Trust In Ai

How The Design System Got Shaped, And Then The High Fiddlity Prototypes:

Responsive And App Versions:

The Outcomes